SHIPPING & RETURNS

Thank you for choosing The Eco Beauty Co. for your beauty needs. We want to ensure your satisfaction with our products, and we understand that sometimes returns may be necessary. Please review the following returns policy to understand the guidelines and procedures for returning items.

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1. Eligibility for Returns: Returns are only accepted for products that are in their original packaging and original, unused condition. To be eligible for a return, the item must be in the same condition as when you received it, including all original tags, labels, and accessories.
    

2. Timeframe for Returns: You may initiate a return within 14 days from the date of delivery. After this period, we are unable to accept returns for any reason except in cases of product defects covered by our warranty policy.
    

3. Restocking Fee: Please note that a restocking fee may be charged for returned items. The restocking fee is a percentage of the item's original purchase price and covers the costs associated with processing and inspecting the returned product. The exact restocking fee will be communicated to you during the return process.
    

4. Return Process: To initiate a return, please contact our customer support team within the eligible timeframe. We will provide you with instructions on how to proceed with the return, including the return address and any necessary documentation. It is important to follow these instructions to ensure a smooth return process.
    

5. Return Shipping: The customer is responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product covered by our warranty policy. We recommend using a trackable shipping method to ensure the safe and timely return of the item. The Eco Beauty Co. is not responsible for any lost or damaged items during the return shipping process.
    

6. Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your return. If the return is approved, we will initiate a refund to your original payment method within a reasonable timeframe. Please note that it may take additional time for the refund to be reflected in your account, depending on your financial institution.
    

7. Exclusions: Certain products may be excluded from our standard returns policy due to hygiene or safety reasons. These products will be clearly indicated on our website, and returns will not be accepted unless they are defective or damaged upon arrival.
    

8. Warranty Policy: For products covered by our warranty policy, please refer to the specific warranty terms and instructions provided with the product. Warranty claims may have different procedures and requirements than standard returns.
    

Please note that The Eco Beauty Co.'s returns policy is subject to change without prior notice. Any modifications or updates will be communicated on our website or through direct customer communication channels.

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Thank you for choosing The Eco Beauty Co. We appreciate your understanding and cooperation in adhering to our returns policy. If you have any questions or need further assistance, please reach out to our customer support team.